Nurse the Hate: The Developing Situation at Hilton Rockville

On Monday, November 19, 2018, <Guest.Correspondence@hrcc-hilton.com> wrote:

Hi Greg,

Recently you contacted Hilton with your comments regarding your stay at the Hilton Hotels Washington DC/Rockville Executive M on November 18, 2018.  We understand that the hotel has been in touch with you and we wanted to make sure that your concerns were resolved to your satisfaction.

Please feel free to reply to this message if further assistance is needed.
Thanks for your ongoing loyalty and understanding.

Happy travels,
Michelle
Corporate Guest Relations Specialist

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 To: guest.correspondence@hrcc-hilton.com
cc:
Subject: Re: Hilton Guest Assistance file 24897175

Hello Michelle,

 

Your understanding is incorrect I’m afraid.  The hotel has not been in touch with me.  This is not surprising, as based on my experience, they would fail to execute even the simplest solution to any problem.

 

I would say my status right now is “unsatisfied” to “very unsatisfied”.

 

Cheers,

 

Greg Miller

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Dear Mr. Miller,

 

Thank you for contacting Hilton Guest Assistance. It will be my pleasure to assist with your reservations, maintenance, and service concerns at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center.

After reviewing the file, the hotel advised us that the Front Office manager is investigating the matter and will be contacting you again. For further assistance, you may contact the hotel directly at 301-468-1100.

 

Thanks for your ongoing loyalty and understanding. If you have any questions, we want to speak to you personally. You can connect with us via Chat Click Here or email.

 

Best regards,

Reinyl Paul S. 
Corporate Guest Relations Specialist
Hilton Reservations and Customer Care

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Reinyl,

  When you say the hotel is "investigating the matter", do you mean they are conducting interviews and searching for clues?  Are there still Hotel Detectives?  If so, I would be very interested in becoming involved in your program there.  I have a vision of myself in a trench coat lurking in the lobby, keeping my ear open.  I think I would be quite good at "nosing around" in solving crimes on the grounds as I was a voracious reader of the "Encyclopedia Brown" series of True Crime novellas as a boy.  While this wouldn't adhere to your more stringent training standards, I think it would give me a good leg up on other potential hotel detective candidates in your system.  With practice I think I could develop a believable Jack Webb/Dragnet cadance when interviewing "perps" while on a case.  Example:  "Listen Johnson, I know guys like you...  Guys that think they can throw the law out the window when they check into the Hilton Rockville Executive Hotel and get their kicks...  Maybe you are into uppers... downers... goof balls...  mary jane... I don't know and frankly I don't care...  Let me tell you this Joy Boy...  When you are under this roof, I'm the law!  I ask the questions and you give me the answers!  Now...  Where is the missing bathrobe?" 

If you could put in a good word for me, I would appreciate it.  Would I reach out to Hilton CEO Chris Nassetta directly?  

In regards to my case...  Granted, I am not yet a full fledged Hotel Detective, but I think you can see I have a real knack for it.  That being said, I am not yet an expert in "hotel investigatory procedures", but this seems to be, in the parlance of hotel law enforcement, an "open and shut case".  If you need me to speak with someone directly, obviously with full discretion, I will be happy to do so.  After all, we are almost co-workers at this point.  Let me know the next steps.

Have a great Thanksgiving Reinyl!

Greg