Tuesday, November 20, 2018

Nurse the Hate: The Ever Accelerating Hilton Situation


3:52 PM (40 minutes ago)
to me
Dear Mr. Miller,
Thank you for contacting us again.

Please accept our sincerest apologies for any aggravation or inconvenience experienced during your visit.

We are constantly monitoring the performance of all the hotels in the Hilton Portfolio of Brands and measuring them against high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. Please be confident that we will follow-up on the points you have outlined to avoid recurrence.

The time taken along with the effort made to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice of the world's travelers.

We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future.
 Thanks for your ongoing loyalty and understanding. If you have any questions, we want to speak to you personally. You can connect with us via Chat Click Here or email.
 Best regards,

Joeanna G. 
Corporate Guest Relations Specialist
Hilton Reservations and Customer Care


Greg Miller

4:33 PM (1 minute ago)
to guest.correspondence

  Thank you for your feedback.  It is great to know that I am a respected member of the Hilton Guest Community.  I can tell you this, there will be a little extra pop in my step as I confidently stride into facilities like the Hilton Rockville Executive Hotel, perhaps to enjoy an enchanting dinner at "Olive's American Bistro", which was sadly closed during my stay.  It would have been delightful to have enjoyed a Cupcake brand Moscato d'Asti with an order of "Chesapeake Style" chicken wings.  Ah...  Perhaps next time!

  Joeanna, I feel like we have already built some repoire.  Would it be too much to request a favor?  I would appreciate it if you could speak with Romeo and help me close this ugly little chapter by making sure he does the right thing and sends me those refunds via American Express Hilton Gift Cards.  As you may have heard, I am currently involved in enrolling in your hotel detective program, and I am becoming increasingly concerned that this incident might somehow smear my reputation internally.  The last thing I want to do is put my career as a "hotel dick" at risk.  I have already ordered a new London Fog trenchcoat and am considering purchasing a "Professional Disguise Kit" from an online entry I found at a store called the Daytona Spy Shop, which appears to be a trusted supplier to the private detective community.  I apologize...  You don't need to hear about my professional career arch.  That was selfish of me.

  Thanks again for your kind words.  Pop on down the hall and give the good word to Romeo.  I will make sure and swing by to introduce myself once I get in the swing of things over there at Hilton.

Happy Thanksgiving to you and all of your family,

Greg Miller


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